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Do i must give notice to my present provider? Do i must offer notice to my current provider?

Do i must offer notice to my present provider? Do i must provide notice to my present provider?

Yes, we don’t would like them to help keep payment you! Once you’ve an install date them know you want to cancel your services from us, give your old provider a quick call to let. Many require 14 to 31 days’ notice, therefore we should certainly enable you to get linked before your old solutions are powered down.

Do you realy install most of the services during the time that is same? Do you really install most of the services during the time that is same?

Do you really install all of the services in the time that is same? Would you install most of the services in the time that is same?

We do certainly! Because we possess our entire community – unlike plenty of other providers – we are in a position to have all your services ready to go from the exact same time.

More concerns More questions

More concerns More questions

Just how long does the installation just simply just take?

In most cases, we ask you to enable around couple of hours, but in many cases we accomplish it much sooner.

Do I have to signal for the gear?

Yes, however, if you’re maybe not available, somebody aged 18 or higher can rather.

Let’s say We have difficulty with QuickStart self-installation?

We now have a devoted group to troubleshoot and make suggestions through each step associated with procedure regarding the set-up. If it is perhaps not effective we are going to deliver an engineer out to you at the earliest opportunity, totally free.

Will you need to dig up my yard or driveway?

This will depend on your own home. If Virgin Media solutions have now been set up formerly, it’s likely that people won’t need to. If you don’t, we might have to do an amount that is small of so that you can bring our community for you.

If you’re uncertain, we are able to organize a pre-install engineer trip to take a look and talk about the process ahead of time.

My driveway has provided access, performs this matter?

Yes, we’re going to need you to offer us with some of one’s neighbors’ details (name, target, phone number and current email address) so we will get authorization from their store in case we must do a little digging.

Are you going to need certainly to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed within the property before, we may want to do a small amount of drilling so that you can feed our cable to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.

Do i want a satellite dish regarding the home?

No, all our services fall our cable that is special means your television does not get disrupted by inclement weather.

I’ve had Virgin before nevertheless the cable happens to be cut, is the fact that a issue?

Maybe perhaps maybe Not at all – it just means you won’t have the ability to utilize our QuickStart self-install solution. We’ll arrange for starters of y our designers in the future and set every thing up for you personally alternatively.

Simply Click and Collect Click and Collect

Simply Simply Simply Click and Collect Click and Collect

How large will the container be?

With respect to the bundle you’ve opted for, your QuickStart pack can consider to 4.17kg and stay as much as 195mm x 220mm x 380mm – that’s slightly larger when compared to a shoebox.

The length of time do i must pick up my package through the collection point?

You’ll have actually 10 calendar times from your own plumped for collection date to choose your QuickStart that is snazzy pack.

Exactly exactly just What do i have to bring beside me to choose my package up?

You’ll need certainly to bring the e-mail and/or SMS message you received that features your collection rule. Additionally, you will have to take some type of ID, such as for example your driver’s or passport permit. If somebody else is gathering in your stead, they shall require the ID of the individual whom ordered it.